Privacy Policy

Who We Are

CZ Care is a remote smartphone repair service operated by CellZone. We operate the CZ Care mobile application (iOS) and the website at cellzonemobiles.in. References to "we", "our", or "us" refer to CellZone.

Data We Collect

We collect only what is necessary to provide our repair service:

• Name — to identify you in your account and booking
• Email address — for account authentication and communication
• Phone number / WhatsApp — to contact you about your repair
• Device details — brand, model, and issue description you provide
• Photos and voice messages — media you send through the app or booking form
• User ID — a unique identifier assigned to your account
• Device token — used solely to deliver push notifications about your repair
• Crash data — anonymised diagnostic data collected automatically to improve stability

We do not collect location data, payment information, browsing history, or any sensitive personal information.

How We Use Your Data

Your data is used exclusively to operate the CZ Care service:

• Authenticating your account securely
• Processing, managing, and tracking your repair bookings
• Enabling live chat between you and our repair team
• Sending push notifications about repair status updates
• Improving app stability through anonymised crash reports

We do not use your data for advertising, profiling, or any purpose unrelated to your repair.

Third-Party Services

CZ Care uses Google Firebase for authentication, database, file storage, and push notifications. Firebase processes data on our behalf subject to Google's Privacy Policy.

We do not integrate any advertising networks, analytics platforms, or data brokers. No data is sold or shared with third parties for commercial purposes.

Data Retention & Deletion

Your data is retained for as long as your account is active. You can permanently delete your account at any time directly in the CZ Care app, under Settings → Delete Account — no need to contact support. When an account is deleted — by you, by our team, or through the app — all associated data including bookings, chat messages, and uploaded files is permanently removed from our systems.

If you're unable to access the app, you may also request deletion by contacting us at support@cellzonemobiles.in.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and all associated data
• Withdraw consent at any time by discontinuing use of the app

To exercise any of these rights, contact us at support@cellzonemobiles.in. We will respond within 48 hours.

Data Security

All data is stored on Google Firebase infrastructure with encryption in transit (TLS) and at rest. We take reasonable technical and organisational measures to protect your data. However, no system is entirely immune to security risks, and we cannot guarantee absolute security.

Children's Privacy

CZ Care is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal information through our service, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of the service after changes constitutes your acceptance of the revised policy.

Acceptance of Terms

By using CZ Care — the app or website — you agree to be bound by these Terms of Service. If you do not agree, do not use the service. These terms apply to all users including guests who book without an account.

Nature of Service

CZ Care provides remote smartphone diagnostic and advisory services. Our team offers guidance and solutions remotely via in-app chat. We do not collect, ship, or physically handle your device unless explicitly agreed upon in writing.

All repair guidance is provided in good faith based on the information you supply. The outcome of any repair depends on accurate information being provided by you.

CZ Care / CELLZONE is an independent third-party repair service and is not affiliated with, authorized, sponsored, or endorsed by Apple Inc. or any device manufacturer. We do not use original Apple (or other manufacturer) parts. Using our service may void your device's manufacturer warranty, and you should review your warranty terms before proceeding.

User Responsibilities

• You confirm you own the device or have authorisation to have it serviced.
• You are responsible for backing up all data before any repair process begins. We are not responsible for data loss.
• You agree to provide accurate and complete information about your device and issue.
• You agree not to use the service for any unlawful purpose, including attempting to unlock stolen devices.

Limitation of Liability

To the fullest extent permitted by law, CZ Care and CellZone shall not be liable for:

• Any data loss, hardware damage, or consequential damages arising from following our guidance
• Any failure or delay in providing the service due to circumstances beyond our control
• Any third-party actions, including those of Firebase or Google
• Any indirect, incidental, special, or punitive damages of any kind

Our total liability to you for any claim arising from the use of our service shall not exceed the amount you paid for the specific service in question, or £50, whichever is lower.

No Warranty

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or that defects will be corrected. We make no guarantees as to the success of any repair outcome.

Intellectual Property

All content, branding, design, and code within the CZ Care app and website are the property of CellZone. The CZ. mark and CZ Care name are proprietary. You may not copy, reproduce, distribute, or create derivative works without prior written permission.

Account Termination

We reserve the right to suspend or delete any account that violates these terms, is used for unlawful activity, or at our sole discretion for any reason. Upon termination, all associated data will be permanently deleted.

Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from use of the service shall be resolved in good faith. If resolution cannot be reached, disputes will be subject to the jurisdiction of the courts in the country where CellZone operates.

Changes to Terms

We may revise these Terms at any time. The updated version will be posted on this page. Continued use of the service after any changes constitutes acceptance of the new Terms.

Terms of Use (EULA)

CZ Care uses Apple's Standard End User License Agreement (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. The terms above supplement Apple's standard EULA with details specific to CZ Care.